Gender : Women

Feature : Sun Protection

Applicable Scene : Beach

Material : wool

Please refer to our shipping policy for more detailed information. Thank you.

Vitizy’s Return & Refund Policy – Committed to Delivering the Perfect Shopping Experience

At Vitizy, we are dedicated to providing you with the best shopping experience possible. If you’re not completely satisfied with your purchase, we’re here to assist you with a transparent and flexible return and refund policy under the following conditions:

1. Return Conditions

• Return Window: You may request a return within 30 days from the delivery date, giving you ample time to evaluate your purchase.
• Product Condition: Items must be unused, unwashed, in their original condition, with all tags and original packaging intact. We aim to receive the product back in the same state as when it was delivered.
• Non-Returnable Items: Certain products, such as underwear, socks, promotional items, or free gifts, are not eligible for return due to hygiene and special offer considerations.
• Special Cases: Products with manufacturing defects, damage during transit, or incorrect items are eligible for free returns. For defective items, please provide clear photos of the defects for verification prior to approval.

2. Return Process

• Step 1 – Contact Us: Email us at contact@vitizy.com to initiate a return request. Please include your order number, product photos, and a detailed reason for the return so we can assist you promptly.
• Step 2 – Receive Instructions: Once your request is approved, our team will provide you with detailed return instructions.
• Step 3 – Secure Packaging: Ensure the product is carefully packed in sturdy packaging to prevent damage during transit. We recommend retaining your shipping receipt as proof of return.

3. Return Shipping Costs

• Free Returns: Applicable for defective, damaged, or incorrect items. Vitizy will cover all return shipping costs in these cases.
• Customer-Paid Returns: If returning for personal reasons (e.g., change of mind, wrong size, or color preference), you will be responsible for the return shipping costs.
• Exchange Shipping Fees: When exchanging for a different item, you will cover the shipping cost for the replacement product, unless the error is on Vitizy’s part.

4. Refund Policy

• Processing Time: Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days. You’ll receive an email notification once the refund is issued.
• Refund Method: Refunds will be credited to your original payment method (credit card, debit card, e-wallet, etc.). The time it takes to reflect in your account may vary depending on your bank or payment provider’s policies.
• Non-Refundable Fees: Initial shipping costs (if applicable) are non-refundable, except in cases of defective or incorrect items.
• Transparency: Should any issues affect the refund process, we’ll notify you promptly via email.

5. Exchange Policy

• Free Exchanges: Offered for defective products or incorrect orders. We’ll replace them with the correct item at no additional cost.
• Exchanges by Preference: If you’d like to exchange for a different color, size, or style, contact us at contact@vitizy.com. Please note:
  • Price Difference: If the new item is more expensive, you’ll pay the difference. If it’s less expensive, we’ll refund the excess.
  • Shipping Fees: You’ll be responsible for the shipping cost of the replacement item.
• Exchange Window: Exchange requests must be submitted within 30 days of delivery.

6. Important Notes

• Shipping Responsibility: Vitizy is not liable for lost return shipments. We strongly recommend using a trackable shipping service and retaining your receipt.
• Return Rejection: If the returned item does not meet our conditions (e.g., used, damaged by the customer, missing original packaging), we reserve the right to decline the request.
• Special Circumstances: During peak seasons, holidays, or unforeseen delays, processing times may extend. We’ll notify you via email if there’s a delay.
• Stay Updated: Please regularly check your email (including the spam folder) for updates on your return or refund status.

7. Customer Support

Have questions or need clarification about our return and refund policy? We’re here to help:

• Email: contact@vitizy.com
• Availability: 24/7 – Ready to assist you anytime!

Thank You for Choosing Vitizy!

We’re grateful for your trust and are committed to ensuring your shopping experience is nothing short of exceptional. Let Vitizy be your partner in discovering amazing products!