Vitizy FAQ – Your Questions, Answered

We’re here to make your shopping experience with Vitizy as smooth as possible. Below, you’ll find answers to common questions about orders, payments, and more. If you need further assistance, we’re just an email away!

How Can I Edit or Cancel My Order?

• Timeframe: You can modify or cancel your order within 4 hours of placing it. During this window, contact us at contact@vitizy.com with your order number and the changes you’d like (e.g., size, color, or cancellation).
• After 4 Hours: Once the 4-hour period passes, your order moves into production and can no longer be edited or canceled. This ensures we process and ship your purchase promptly.
• Tip: Act quickly and check your email for confirmation of your request!

Can I Place an Order Over the Phone?

• Current Policy: At this time, we don’t offer phone-based ordering or assistance for placing orders on your behalf.
• How to Order: Please visit our website, select your items, and complete the transaction online. It’s quick, easy, and secure!
• Need Help?: If you run into issues, email us at contact@vitizy.com – we’re here 24/7.

What Types of Payments Do You Accept?

• Payment Method: We exclusively accept PayPal for all transactions.
• Why PayPal?: It’s fast, secure, and lets you pay with a PayPal account or as a guest using a credit/debit card. Learn more in our Payment Method.

How Do I Use a Promo Code at Checkout?

• Steps:
  1. Add your desired products to your shopping cart.
  2. Proceed to checkout.
  3. Enter your valid and active promo code in the designated field.
  4. Click “Apply” to see the discount reflected before completing your purchase.
• Troubleshooting: Ensure the code hasn’t expired and meets any specific terms (e.g., minimum purchase). Contact contact@vitizy.com if you need assistance.

What Should I Do If I See Unknown Charges?

If you notice a charge you don’t recognize, follow these steps:

1. Check Your Order: Review your Order Confirmation email from Vitizy for full details of your purchase.
2. Ask Around: Confirm with family or friends if they used your payment method to order from us.
3. Contact Your Bank: Reach out to your bank or card issuer for more information about the transaction.
4. Get Support: Email our team at contact@vitizy.com – we’ll investigate and assist you promptly.

Why Isn’t My Payment Being Accepted?

• Bank Restrictions: For your security, banks don’t share specific reasons with us when a payment is declined (e.g., insufficient funds, card restrictions).
• What to Do:
  • Contact your bank directly to resolve the issue.
  • Try again with a different payment method via PayPal (e.g., another card or PayPal balance).
• Still Stuck?: Reach out to our support team at contact@vitizy.com for help troubleshooting the problem.

What If I Suspect Something Suspicious About My Purchase?

• Our Commitment: We take fraud, scams, phishing, and spoofing seriously and work hard to protect you.
• Action Steps: If you receive any communication (e.g., emails, texts) that seems suspicious or not from Vitizy:
  • Do not click links or share personal information.
  • Contact us immediately at contact@vitizy.com to report it.
• Verification: Legitimate emails from us will come from contact@vitizy.com and align with your order details.

What If My Package Is Lost?

While most deliveries arrive on time, occasionally tracking may show “delivered” when you haven’t received your package. Here’s what to do:

1. Search the Area: Check around your delivery spot – mailbox, porch, or other common drop-off locations.
2. Verify Tracking: Refer to your Order Confirmation email and use the tracking link to check the status.
3. Contact the Carrier: Identify the local shipping carrier via the tracking link and reach out to them for clarification.
4. Reach Out to Us: If the package remains missing, email contact@vitizy.com with your order number – we’ll assist you in resolving the issue.

Have More Questions?

We’re here to help 24/7! Contact our friendly customer service team at contact@vitizy.com for fast, reliable support. Thank you for shopping with Vitizy – we’re committed to making every step of your journey exceptional!