Vitizy’s Order Cancellation & Modification Policy – Flexibility at Your Fingertips

At Vitizy, we understand that plans can change, and you might need to adjust or cancel your order shortly after placing it. To make this process seamless and efficient, we’ve outlined the following policy to ensure your needs are met with ease:

1. Timeframe for Requests

• Request Window: You may request a cancellation or modification within 4 hours from the time your order is successfully placed. This gives you a reasonable window to review and adjust your purchase.
• Post-Deadline: Once the 4-hour period has passed, your order enters the processing stage and can no longer be canceled or modified. This ensures timely preparation and delivery for all customers.

2. How to Submit a Request

• Act Quickly: If you need to cancel or modify your order, please reach out to us as soon as possible.
• Contact Method: Send your request via email to contact@vitizy.com. Include your order number and a brief explanation of your request (e.g., cancellation or specific changes like size, color, or quantity).
• Response Time: Our team strives to respond promptly within 24 hours, though approvals are subject to the 4-hour window. We recommend submitting your request immediately to avoid delays.

3. Cases Where Changes Are Not Permitted

• Time Exceeded: Requests received after the 4-hour timeframe cannot be accommodated, as the order will already be in the processing pipeline.
• Processed Orders: Orders that have been processed, printed, or shipped are no longer eligible for cancellation or modification. Once your order is on its way, we’ll ensure it reaches you swiftly!
• Special Orders: Items customized or marked as non-editable at checkout (e.g., limited-edition products) may have stricter policies, which will be noted during purchase.

4. Additional Notes

• Confirmation: Upon submitting your request, you’ll receive an email acknowledgment. If approved within the timeframe, we’ll confirm the cancellation or modification details (e.g., updated order summary or refund initiation).
• Refunds for Cancellations: If your cancellation is approved, any payment will be refunded to your original payment method within 5-7 business days, depending on your bank or payment provider.
• Stay Informed: Check your email (including spam/junk folders) for updates on your request status.

5. Customer Support

Have questions or need assistance with your order? We’re here to help:

• Email: contact@vitizy.com
• Availability: 24/7 – Our team is always ready to support you, no matter the time of day!

Why This Policy Matters

We’ve designed this policy to balance flexibility for you and efficiency in our operations. By acting within the 4-hour window, you can enjoy peace of mind knowing your request will be handled swiftly. Thank you for choosing Vitizy – we’re committed to making your shopping experience exceptional from start to finish!